1. PACKING AND SHIPPING

As we understand that timing is everything, AltiGator stock is real. This means products displayed online are physically present in our warehouse (unless delivery delay indicated).

This is why when fully paid orders can be dispatched really quickly. As a matter of fact, orders shipped within an average period of 2 to 48 hours during business days.

2. DELIVERY

We mainly rely on our strong partnership with UPS and Bpack for our deliveries. Tracking numbers are communicated upon dispatch in order to allow you follow your parcel progress.

However, we also have the possibility to use the following companies for shipping:
- GLS
- EMS
- Bpost
- LA POSTE
- TNT
- DHL

3. DELIVERY TIME

As being located in the center of Europe in Belgium, delivery is really quick for European destinations.

Here are some examples of classic delivery period experienced with UPS Standard:

Do you need a spare part urgently?

In case of emergency, we can order a special courier (by road or by air) to any European country.

No matter what day it is (weekends and public holidays included) if you urgently need some spare parts for your drone, we can send them in a way to receive them as soon as possible.

Thanks to the road courier service, delivery time is generally only a question of a few hours. In case of an air courier, the schedule will depend on the available airline connections.

6. OTHERS

Despite the fact that we ship worldwide, it may occur that transportation service to some countries is temporary unavailable.

Orders are shipped as soon as they are fully paid. The delivery delays are estimations provided by the carriers in working days, excluding the weekends and bank holidays.

7. OFFICIAL PUBLIC ORGANIZATIONS

If you are an official public organizations, it is possible to order with the "pay after receiving" method, by sending an official purchase order.

In such case, we invite you to contact us while creating your order.